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For clients

Finding a creator, sending a request, paying, reviewing work and receiving it.

This chapter starts the moment you find a creator you want to work with. Almost everything happens on the My Commissions page, and when things seem stuck it is usually because it is the other side's turn — each step says who you are waiting on.

27 steps, plus 15 for exceptionsLast updated: 2026-09-05
Screenshots were taken in dark mode. The layout is identical in light mode — only the colours differ.

Finding a creator3 steps

Every creator has a public page with their commission types, portfolio and current availability.

1Browse their public page

The page shows their portfolio and introduction. Look through the work before commissioning and make sure the style matches what you want — that is far more effective than asking for changes later.

2Commission types and pricing

The types list what the creator takes on and roughly what it costs. Prices are usually a range; the real figure comes once they have read your brief.

3Check availability

Some creators show their booking schedule and remaining slots. The form still works when it says full — it only closes when the creator switches commissions off by hand, and being booked out does not do that for them.

No schedule shown does not mean always available. Sending a request is an enquiry; they can still decline.

Sending a request6 steps

The request starts everything. A clear one makes quoting and reviews go far more smoothly.

1Sign in and verify your email first

Sending a request requires an account with a verified email, so that both sides have a traceable identity for what follows financially.

Use an address you actually keep. Quote notifications, review links and anything refund-related go there, and changing it later is painful.

2Open the request form

The commission button on any type opens the form. The fields are set by the creator, so they differ from one to the next.

3Describe what you want

Be specific: purpose, size, style, references, when you need it. The quote is based on this description.

Attach references if you have them — one image beats three paragraphs. State the intended use too (personal, social avatar, commercial); it directly affects the price.

4Send it

There is a bot check before sending. The creator is notified and you get a confirmation email.

5Track it under My Commissions

Every request you send appears under My Commissions. That page is where you will read quotes, pay, and review work — the whole flow happens there.

6You can pull a request back before it is quoted

While a request is still marked Submitted there is a cancel button at the bottom of the card. Sent it to the wrong person, sent it twice, changed your mind — just take it back, no need to wait for a reply.

The moment the creator accepts and issues a quotation the button disappears. After that, leaving means declining the quotation, and that leaves a declined record behind.

Receiving a quote6 steps

Once the creator accepts your request they send a quotation. Accepting it creates the order there and then, so read it before you press the button.

1The quote arrives

You get a notification and an email when the quotation is sent. Open My Commissions to read it in full.

2Reading the quotation

It carries the amount, the estimated turnaround and notes. The notes are where the creator says what the price covers — if anything is unclear, ask in the thread rather than assuming.

3Talk to the creator on the commission page

Once a quotation arrives, "Contact creator" appears at the bottom right of the card. Details, references, specs you want to pin down — all of it belongs here, and the messages stay attached to this commission.

Keep the conversation here. Moving to DMs elsewhere leaves you with no record if something goes wrong, and impersonating a creator is the single most common scam in this space — a thread on the commission itself cannot be faked.

4View the quotation's attachments

Creators can attach references or concept work to a quotation. As well as viewing them here, the quotation email carries a no-login link that opens the attachments directly — but that link is view-only: accepting or countering has to happen back in My Commissions.

Any watermark on an attachment is the creator's own choice, and its presence or absence says nothing about your licence. What counts is the quotation and what the two of you agreed. Files attached to a commission are also kept on the platform for 14 days only, so save anything you want to keep.

5Accepting the quote

Before you confirm you are shown the deposit and balance split. Confirming creates the order immediately and fixes the amount.

Accepting means agreeing to that price and timeline. Ask everything you are unsure about first — changing the amount afterwards means a price adjustment, which both sides have to agree to again.

6Making a counter-offer

If the creator allows negotiation you can propose your own figure with a note. They can accept it or turn it down.

Paying4 steps

Money moves directly between you and the creator; the platform never handles it. You transfer, notify them in the system, and they update the status once it lands.

1The creator's payment details

Once the order exists, the payment method and account the creator configured appear on your card, sometimes with a QR code.

The platform neither collects nor guarantees payment. Only ever pay the account shown on the card. Someone contacting you off-platform asking you to send it somewhere else is the single most common scam here — stop and verify.

2Tell them once you have paid

After transferring, use "Notify Deposit Paid" with the method, last five digits and transfer time. You can attach a screenshot.

Accurate last-five-digits and transfer time make reconciliation much quicker. A screenshot is not required but usually saves a round trip.

3Wait for them to verify

The status becomes "notified, pending creator verification". They check it against their actual bank record before updating, so it will not flip instantly — that is normal.

4Pay the balance

Once the final artwork is approved the creator will request the balance, and you report it exactly as you did the deposit. Source files are usually delivered only after the balance clears — that is both convention and protection.

If an additional charge was agreed along the way (extra items, a changed spec), it appears as its own line in the payment area labelled as an additional payment, with its own report button — it is not folded into the balance. All three amounts (deposit, balance, additional) are reported separately and confirmed separately.

Following progress and reviewing6 steps

The order runs through the stages the creator set up. Your turn comes at review stages, where they upload work and wait for you.

1Follow the progress

The stage timeline on your commission card shows which stage the work is at and whether it is in production or waiting on you. It updates as the creator advances stages and submits work for review.

The clock icon beside the expected completion date is clickable — behind it is the deadline change history, recording who changed the date, when, and to what. The system does not notify you when a creator moves a deadline, so if the date looks different from what you remember, check there first; it is usually quicker than asking.

2Work arrives for review

You see the work, the creator's message and sometimes a cloud link. Images are usually watermarked; that is expected — clean files come with final delivery.

3Approving

If you are happy, approve it and the order advances to the next stage automatically.

You cannot come back to a stage once approved. If you have doubts, raise them in the thread first rather than approving and asking for changes afterwards.

4Requesting changes

Give a reason, and attach annotated images showing exactly what should change if that helps.

Circling it beats describing it. Also gather everything into one request — splitting changes across several rounds burns the revision allowance and stretches the timeline.

5The creator declined your revision request

A creator can decline a revision, usually with a reason — the request went beyond what was originally agreed, say, or the revisions for that stage are used up. When they do, that stage is marked complete and production moves on to the next one, and you get a notification email.

This cannot be undone: that stage will not return to a state where you can request changes, and you can no longer approve it or ask for revisions. If you think the decision is unreasonable, raise it in the commission chat first — that conversation stays on the platform as a record. If you cannot resolve it there, proposing a cancellation is the last resort, and it opens a two-sided negotiation and settlement.

Closing out2 steps

Once every stage is done, the creator marks the order complete. Nothing requires the money to be settled first, so a completed order does not mean you have finished paying.

1Order completed

The order moves to completed and you are notified. The negotiation routes — adjustment, refund, cancellation — close with it, but the payment buttons stay: an unpaid balance can still be settled here.

2Save your files

Work and attachments have a retention window, after which they cannot be recovered.

The platform is not cloud storage. Deletion at expiry is automatic, unannounced, and cannot be undone. Download to your own space as soon as you receive anything.
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