For creators
Everything from studio setup to closing your first commission.
This chapter assumes your creator application has just been approved. The first two sections are one-off setup you rarely revisit; from "Receiving requests" onward is the loop you repeat for every commission.
Before you open for commissions16 steps
These settings decide what clients see, and what an order looks like once it exists. Order flow and deposit percentage are locked in at the moment an order is created, so they are worth getting right before you open.
1Apply to become a creator
Submit the creator application and accept the creator terms. Once approved, a Creator Studio section appears in the sidebar — every setting below lives there.
2Choose your public page address
Set your custom address under Site Settings → Advanced. This string appears in every link you send clients, and it is the entry point to your commission form.
4Turn on your commission status
In Commission Settings → Commission Types, the very first card at the top is the open-for-commissions switch. It is off by default — when you first become a creator your public page tells visitors “Commissions are currently closed.”, and the commission form cannot be submitted.
5Create your commission types
Add the work you take on under Commission Settings → Commission Types, with a name, price and description. This list is what clients choose from when they send a request. Give a price range rather than a single figure; it leaves room to negotiate later.
6Give a commission type its own detail page
Switching on the detail page in a commission type's edit dialog lets you write a full page about it: a rich editor supporting headings, lists and pull quotes, plus up to ten sample images. Once enabled, that card's button on your public page changes from Enquire to View details, and visitors read the page before deciding to apply.
7Tailor the request form
Form Settings lets you add custom fields, so the things you always end up chasing (character sheets, references, intended use) get asked upfront.
8Put non-input guidance inside the form
Alongside input fields, the custom questions editor offers a field type called Info Block: it collects nothing, it simply displays content to whoever is filling in the form, with formatted text and lists. You can place it anywhere in the field order.
9Turn on the watermark
Commission Settings → Watermark. You can set the text, size, opacity, rotation and tiling, with a live preview beside it. Once it is on, images you attach to a review are composited in your own browser before they upload.
10Design your order flow
An order flow defines the stages an order passes through once it is confirmed. Stages come in two kinds: work stages, which you advance yourself, and review stages, which pause and wait for the client and carry a revision limit. The default template pairs a review stage with each of sketch, line art and final. You can create more than one template and mark one as your default.
11Set your deposit and payment details
Also under Form Settings: set the deposit percentage and your payment instructions. When an order is created the total is split into a deposit and a balance using this percentage.
12Set your booking capacity
The Commission Types tab lets you set a monthly intake limit and a cap on concurrent jobs, and your public page shows remaining capacity accordingly. Further down the same card are per-month overrides: you can set a specific month's allowance without touching your normal monthly default.
13Check your timezone
The first card in Workspace Settings is your timezone, defaulting to Taipei. It decides when a month begins for you — both the reset of your monthly intake allowance and the day boundaries in analytics read from it. Worth confirming if you are abroad or working across midnight; otherwise leave it alone.
14Check what your plan includes
The free plan carries 30 emails a month, Pro and Partner 300, VVIP unlimited. The number on the envelope icon is your remaining balance, and clicking through shows the send log and lets you resend. Note the allowance covers the whole studio, including the messages the system sends to your clients.
15Turn on notifications
Workspace Settings covers browser push and Discord, while email preferences live under the Email notifications tab in Commission Settings — go through both. Many points in the commission flow wait on your response, and with notifications off the job stalls on your side.
16Mobile push needs the site on your home screen
Workspace Settings → Notifications has a step-by-step card. On iOS you must open the site in Safari, Share → Add to Home Screen, and come back in through that icon before push can be enabled; on Android, use Install app from the browser menu.
What visitors actually see14 steps
This section is about what a stranger sees when they land on your page. It has no bearing on whether you can take commissions — finish the commission settings and you are open for business. If you would rather land your first commission and come back to the storefront later, skip ahead to the next section; this one keeps.
1Look at your public page first
The Shortcuts group in the sidebar links straight to your public page. Top to bottom it runs: navigation bar (showing your site title), hero, About, portfolio, booking schedule, commission types, contact. The schedule and commission types come from the commission settings in the previous section — this section covers everything else, which is to say the storefront.
2Preview as you go — and the save bar that disappears
Every change in Site Settings lives only in your browser until you press save. A floating preview in the corner shows the whole page from a visitor's point of view without leaving the settings, and it reflects your unsaved edits — so you can look before you commit instead of flipping between tabs.
3The three lines in your hero
Your site title appears in the navigation bar and the footer. The hero itself has three fields: title line one, title line two, and a subtitle. Any of them can be left blank, and the grip on the left lets you drag them into a different order — if you want the subtitle above the title as a kind of prefix, drag it to the top.
4Every line can be styled on its own
Each line carries its own row of controls: text colour, bold, italic, size (five steps), a gradient with your own start and end colours, plus the spacing below the line and its line height. The three About lines use the same toolbar.
5One hero image, or a slideshow
Single mode takes one wide image (16:9 works best) plus an optional portrait image (9:16) for phones. Slideshow mode takes up to ten, again in separate desktop and mobile sets, drag-sortable, with a dwell time per slide (1 to 30 seconds) and a transition: fade, slide, zoom or blur.
6Light, dark, and text you cannot read
The default theme decides whether visitors first see the light or dark version of your page. Below the hero there are two more sliders: image opacity controls how strong the background image itself is, and overlay opacity controls how heavy the dark scrim over it is.
7About you
The About block has a display name and two paragraphs, drag-sortable, with the same styling toolbar. Beside it you can place a portrait or signature image. It is displayed as a circle, so use a square (1:1) source and keep anything important away from the corners.
8The background behind About
Three modes: gradient (you pick three colours), solid (one), or an image (16:9, with its own opacity slider). Below that a decorative icon can be switched on, with a choice of icon and colour, as an accent for the section.
9Add your work
Work lives under Portfolio in the sidebar. Each piece takes a title, category, tags, cover image and short description, plus a long description, a gallery and external links. Worth being clear about: the public grid shows only the cover, title and category — the long description, gallery and links appear once a visitor opens that piece.
10Pick a grid layout
At the top of the Portfolio page you choose how the public grid is arranged: masonry, square, landscape 16:9, portrait 3:4, or Feature + Grid (the first piece shown large above the rest). Each option has a thumbnail showing what it looks like, and your choice takes effect immediately.
11Organise with categories
Manage categories lets you add and remove them. These become the filter buttons above your public portfolio, so name them the way a visitor would think — people are looking for icons, full-body pieces or backgrounds, not your internal shorthand.
12Decide what visitors see first
Hovering a card reveals a drag handle, and the order you set here is the order on your public page. Put the work that represents you best — or the kind of job you most want to be asked for — at the front, because most visitors only look at the first few.
13How people reach you
The Contact and social tab has five built-in fields (email, Instagram, Facebook, Twitter / X, Pixiv). They are marked as built in and cannot be deleted — but a blank field is not shown publicly, so clearing one is how you remove it. On top of those you can add up to ten links of your own, each with a title, URL and icon. The arrows on the right of each row change the display order.
14Appear in the featured creators on the home page
The Showcase tab in Site Settings lets you opt into the featured creators section on the Artisorto home page. Switching it on requires two things: a showcase avatar (square, displayed as a circle) and a short testimonial of up to 200 characters. It will not save with either one missing.
Receiving requests8 steps
Once a request arrives you have three options: accept and quote in one go, accept now and quote later, or decline. This section covers how to decide and what follows each choice.
1Requests land in the Commission Center
Everything lives in the Commission Center, where the overview folds the request, the quote and the order into a single card so one commission's whole history sits in one place. The four figures at the top are total requests, orders in production, requests awaiting you, and completed orders — only the middle two are your current load.
2The five tabs beyond the overview
Alongside Overview the Commission Center has Requests, Quotations, Orders, Gantt and Calendar. The first three are single-lens views of the same data; the last two show you what the overview cannot — scheduling clashes are only visible on the Gantt.
3Read the request properly
The card shows everything the client filled in, including any custom fields you added in Form Settings. Before quoting, check the brief is specific enough — vague briefs are the single most common source of disputes later. If it is thin, ask before you price it.
4Run a fraud check first
The origin badge only appears when a request came from outside Taiwan; no badge means domestic or unknown, not a badge that failed to render. "Show fraud prevention tips" opens the full checklist — worth reading in full before your first commission.
5Report a suspicious request
Every card has a report button, right next to decline. Pick a reason, attach evidence if you have it, and the platform takes it from there. Portfolio pieces, commission types and creators themselves can all be reported from public pages too.
6Remove applications you no longer want to see
In the Applications tab, each row has a Remove action on the right. After a while you accumulate test submissions and obvious harassment, and clearing them out makes the list readable again. Note it is not on the overview card, and there is no confirmation step — it takes effect the moment you click.
7Accepting a request
There are two routes. "Accept & Create Quotation" opens the quote in the same step, so the client can read and respond immediately. "Accept, Quote Later" just marks the request accepted and leaves the quote for you to create from the card afterwards. Take the first unless the brief still needs a round of clarification.
8Slots fill when an order exists
Availability counts orders that actually exist, not requests you accepted — a quotation nobody has accepted yet takes up nothing. Being full does not stop new requests either; it only changes what your public page shows.
If you decide not to take itException
Declining is not a bad outcome. A clear reason is what brings people back later. Both the reason and your suggestion are shown to the client.
Give a reason
Decline asks for a reason, and lets you add a suggestion alongside it. Both appear on the client's commission page.
What happens afterwards
The request is marked declined and the client sees your reason and suggestion. Note that a request you have already quoted on cannot be declined this way — at that point you cancel the quotation instead.
Quoting and negotiating7 steps
The quotation is what the commission rests on — the moment a client accepts, an order is created and the total is split into a deposit and a balance using your percentage. So anything that needs saying has to be said before you send it.
1Create the quotation
Use "Accept & Create Quotation" on the card. The client sees every field you fill in, and the notes field is where you spell out what the price does and does not cover — most later disputes trace back to that field being left empty.
2Set the amount and turnaround
Estimated completion takes a range, and you can count it either from quotation confirmation or from the deposit payment. The latter is usually the fairer choice — a client sitting on the deposit should not be eating into your schedule.
3Attach concept art and files
The Attachments field takes concept art and reference files; the client previews and downloads them from the signed link without signing in. It is the most effective way to make sure you both picture the same thing.
4Send the quotation
Once sent, the client is notified and the card moves to awaiting their response — that notification is sent automatically by the system, you need do nothing. Attachments in it travel on a no-login signed link, so the client does not need an account to open them.
5Use the thread for details
Every quotation has its own thread. Everything that is not the price — references, style, delivery format — belongs there. Just remember to fold what you agree back into the quotation notes: the thread is not part of the quote, and only the quotation counts when the order is created.
6When the client counters
The negotiation switch lives on the quotation itself; the one in Commission Settings is only the default for new quotes, so you can open it for a single quotation. Once a client proposes a figure you can accept it, which creates the order at their number, or reject it, which requires a reason.
7The client declined your quotation
A client can decline a quotation outright and leave a reason. The quotation becomes cancelled while the application itself stays accepted — the card's next action reads Re-quote, and you can revise and resend based on what they said. The cancellation note you see there is the client's reason for declining, not something you wrote.
If the quote needs redoingException
The client has not accepted yet, but the brief changed or you priced it wrong. Cancel the original and issue a new one.
Cancel the original
Use "Cancel Quotation" on the card and give a note. The client sees it as cancelled and the accept button disappears.
Issue a new one
Once the original is cancelled (or has expired), a "Revise quotation" button appears on the card. It carries the original across for you to edit, then marks the old one cancelled and creates a new quotation — it does not edit the amount in place, so both rounds stay on the record.
If the quote expiredException
Quotations have an expiry date, after which they can no longer be accepted. That is not a fault — it stops a quote living forever. The price you gave three months ago should not still bind you today.
What expiry means
The quotation is marked expired and the client's accept button disappears. Neither the price nor the turnaround you agreed still holds.
Reissue if you still want it
An expired quotation gets a "Revise quotation" button on the card ("Revise & Re-send" only shows up when a client has countered). It carries the original across and starts a fresh expiry — keep the price or adjust it for your current schedule, which is exactly what the expiry is for.
Closing the deal and getting paid7 steps
The moment a client accepts, the quotation becomes an order and the total splits into a deposit and a balance using your percentage. The platform never touches the money — collecting and verifying it is on you. This section covers each step.
1The client accepts
Accepting creates the order straight away, in "scheduled" state. The order copies your current flow template into itself and splits the amount by your deposit percentage — later setting changes never reach back into it.
2Ask for the deposit
The card breaks out the deposit and the balance. The payment details you filled in under Commission Settings are shown to the client automatically — you do not need to send them again.
3The client reports payment
After transferring, the client reports it in the system with the method, last five digits, transfer time and a receipt photo. "Customer notified payment" appears on your card — that is your cue to reconcile.
4Verify before you record it
"Verify deposit" shows what the client reported alongside their receipt, so you can check it against what actually landed in your account. If the figure differs you can record the amount you actually received.
5Record a payment yourself when the client does not
The payment section has three buttons: Record Deposit, Record Balance and Record Full Payment. They skip the "client reports, you verify" round trip and mark the money in directly — for cash, hand-offs, or a client who pays and never opens the system again.
6The balance works the same way
The balance follows exactly the same path: the client reports, you verify, you record. Only the timing differs — the balance is usually collected once the final review has passed.
7You can always see where you stand
The card shows collected, outstanding and net revenue. Refunds and additional payments are folded in, so that figure is what this commission actually put in your pocket.
Production and reviews8 steps
The order walks through the stages from your flow template. You advance work stages yourself; review stages pause and wait for the client. This section covers what to do at each stop.
1Press start
Once the deposit has landed, press "Start work" on the card. The order moves from scheduled to in production and the first stage opens. This is also a good moment to set the expected completion date.
2Change the estimated completion date
A pencil sits beside the deadline on the order; clicking it lets you change the date or switch it back to undecided, in which case the card shows Scheduling. Every change is recorded, and the client’s card carries a history icon showing each revision.
3Reading the stage list
The card lists every stage in this order and where you are. Review stages show their revision allowance — the free revisions you set in the flow template.
4Work stages: finish and move on
Work stages do not involve the client. When you are done, "Complete This Stage" moves you to the next one. If that next one is a review stage, it is your turn to upload.
5Review stages: submit your work
"Submit for Review" takes images, a message and a cloud link. With the watermark on, images are composited in your own browser before upload so the original never leaves your machine — with it off, the original goes up as it is.
6Waiting on the client
After submitting, the stage sits at "waiting for client response". They can reply from their own commission page, or straight from the link in the email without signing in.
7A revision request arrives
Revision requests come with a reason and optionally annotated images. The card shows which revision this is and how many the stage allows.
8Responding to a revision
"Accept Revision" returns the stage to in-progress so you can rework and resubmit. "Decline Revision" turns it down with a note.
When the revisions run outException
The revision allowance is the free quota you set in the flow template. Once it is used up the platform does not block further requests, but it does flag clearly that you are past the limit.
What over-limit looks like
A notice appears telling you this request is beyond the free allowance, and that you can still accept or decline it.
Three ways to handle it
Absorb it as goodwill; decline and close the stage; or accept it and propose a price adjustment covering the extra hours. The third does least damage to the relationship, but agree it in the thread before you send the adjustment.
Closing out3 steps
Once every stage is done, mark the order complete. This section also covers the three negotiations that come up most often before closing: changing the price, refunding, and cancelling — only one can be open at a time.
1The only check before completing
The confirmation dialog only flags unfinished stages — whether the money arrived is never checked, at any layer. Read the payment progress on the card yourself before you confirm.
2Mark it complete
The order moves to completed and the client is notified. The negotiation routes — adjustment, refund, cancellation — close with it, but payment reporting does not: an outstanding balance can still be settled.
3Files do not live forever
Work and attachments have a retention window, after which they cannot be recovered. When you close out, remind the client to save their files — and keep your own originals.
If the price needs to changeException
Scope changed, something was added, or you agreed to do less. Adjustments only take effect once the client agrees.
Propose the change
Use "Adjust Amount" on the card with the new figure and a reason. The client is notified, and nothing changes until they agree.
Waiting on the client
They can agree or decline. On agreement, an unpaid order adds the difference to the balance, while a fully paid one gets a separate additional payment.
Additional payments
An additional payment works like the deposit and balance: the client reports it, you verify it. It stands on its own and does not touch the original two.
If you need to refundException
Refunds are a two-sided sequence: you propose, the client agrees and supplies their account, you transfer and mark it sent, they confirm receipt. Every other negotiation on the order stays locked until you press "Mark as Refunded".
Propose the refund
Use "Refund" on the card with an amount and a reason. The amount cannot exceed what you have actually collected.
The client rejected your refund proposal
A refund proposal, like an amount adjustment or a cancellation, only takes effect if the other side agrees. When the client rejects it the request closes, the order amount is unchanged, and no money has moved.
The client supplies their account
Agreeing to a refund requires the client to give a payout method and account, optionally with a screenshot. It appears on your card for you to transfer against.
Mark it sent after transferring
Once the money has actually gone out, press "Mark as Refunded" on the card and attach proof if you have it. Until this step is done, the order's other negotiations stay locked.
The client confirms receipt
The client confirms on their own commission page, and only then is the refund closed. The order itself unlocked the moment you marked it refunded, though — this step is not what releases it.
If the commission is cancelledException
Cancellation goes both ways — either side can propose, and it takes effect once the other agrees.
Propose cancellation
"Propose Cancellation" takes a refund amount and a reason. The amount can be zero — for instance when most of the work is done and you have agreed there is nothing to return.
When they propose it
Clients can propose cancellation too. If their proposed refund is above zero, they must supply their payout account at the moment they propose. You can agree, or decline with a reason.
Settling up afterwards
When both sides confirm and the refund is above zero, a refund is created automatically and you follow the refund route from there: transfer, mark as refunded, client confirms receipt.
Looking at the numbers10 steps
Having taken a commission end to end, this section is about reading how the business is doing. Early on there is too little data to say anything — come back once a few jobs have accumulated and these figures start to mean something.
1The dashboard: your first look each day
Dashboard in the sidebar is the first page after signing in. Four cards show your project count, pending commission applications, traffic over the last month, and remaining email credits. Below them is the notification feed — who applied, who reported a payment, who requested a revision.
2The two rows at the top
Analytics opens with a 7 / 30 / 90 day switch. The first row of five cards is your current position: projects, pending commissions, active orders, completed orders, and visits in the period. The second row of four compares against the preceding period of the same length — pick 30 days and it compares with the 30 days before that, with an arrow and percentage for growth or decline.
3Realised and booked: read both
There are two revenue cards answering two different questions. Realised this period is the value of orders completed in this window, whenever they were placed — that is what actually came in. Booked this period is the value of orders created in this window, finished or not — that is how much work you took on.
4The funnel: where the flow stalls
The funnel comes in two halves. The upper half is before an application is sent: how many people viewed your page, opened a commission type, opened the form, and finally submitted. The lower half is after submitting: how many applications were accepted, how many quotations confirmed, how many orders completed. Conversion rate and drop-off appear between each step.
5Which commission type actually pays
This doughnut splits realised revenue for the period across your commission types, with the total in the centre and average order value below. What matters is not which slice is biggest, but whether the slices line up with the time you spend.
6The trend chart: read direction, not days
Four series share one chart: visits, applications, orders and revenue. The granularity follows the range selector above, and the legend on the right lets you switch series off — leaving just two to compare is usually the clearest way to read it.
7Where visitors come from
This card breaks down the source of the first funnel step — people who viewed your public page — ordered high to low. Navigation within your own site (your home page through to the commission form) is grouped as an on-site link, recognised social platforms each get a row, and everything else falls under Other.
8Production rhythm: find where it slows
This card answers not what happened but where things slow down: average days from order to deposit, how long clients take to respond to a review, average time per stage, which orders are currently running longest, and how often revision limits are reached.
9Customers: who comes back
The three badges at the top are all-time totals: customers, repeat clients and the repeat rate. The row below is this period — how many customers ordered, and how many of those were first-time versus returning. Further down is the spending ranking, with each client's order count, cumulative value and most recent commission.
10Take the numbers with you
Next to the range selector is Export CSV, which saves the daily figures for the current range — applications, orders, revenue and visits — as a file.