Fraud Prevention Notice
How this platform relates to payments, the scams we see most often, and what to do if something goes wrong.
Last updated: August 2026
Common scams
- Impersonating platform support and claiming an order failed, then demanding a re-payment or a deposit.
- Deliberately overpaying and then asking for the difference to be refunded to a different account.
- Sending forged transfer screenshots or fake payment confirmations.
- Pushing the conversation off-platform into private messaging apps.
- Passing off someone else's artwork to take commissions, then disappearing after payment.
How to protect yourself
- Keep negotiations, revisions and delivery on the platform so there is a record.
- Refuse off-site payment links and any request for your card, password or verification codes.
- Verify the recipient and account before transferring; call your bank or 165 if unsure.
- Report suspicious users through the in-platform report feature.
If you have been scammed
- Call the 165 anti-fraud hotline (Taiwan) or report it at your local police station.
- Keep the full conversation, transfer records and the other party's account details.
- File an in-platform report with the commission ID so we can assist the investigation.
What we keep, and when we hand it over
To help resolve fraud and disputes, we record the following as you use the platform — when you sign in, when a commission request is submitted, and for API rate limiting:
- The account's registered email and identifier
- The connecting IP address and its country or region
- Timestamps and browser information (User-Agent)
Origin records attached to a commission request live as long as that request. When a creator removes a request it is hidden rather than destroyed, so the record remains available for dispute or law-enforcement investigation. Sign-in session and rate-limiting records expire with the session or shortly afterwards.
We never share this with other users — creators only see the country or region of the submission. We disclose it only when served with a formal request from the police, prosecutors or a court, or where the law otherwise requires it.